Frequently Asked Questions
Orders and Shipping
Modifying an order is only possible if the purchase has not yet dispatched or shipped. Please contact us immediately at 800-549-1006 or email us at CustomerCare@noblepanacea.com,
- Inability to process payment information
- Cannot ship to address provided
You will be informed by email if an issue occurs or the order was rejected/cancelled. Please note that you will not be billed for any cancelled items.
|Australia||Hong Kong SAR China||Norway|
|Denmark||Macau SAR China||Switzerland|
|France||Netherlands||United Arab Emirates|
|Germany||New Zealand||United Kingdom|
You may log in to your account, view “My Orders”, select the order number you wish to track, go to “Order Shipments” and click on the tracking number.
If you completed your order as a guest, you can track the shipment by clicking the tracking number from the confirmation email you received or contact our Noble Panacea Skincare Concierge for assistance.
If your order is marked as delivered by the shipping courier and you have received a confirmation email but find that it is missing, please send an email to CustomerCare@noblepanacea.com with your order number or call us at (800) 549-1006.
Please note that we must receive this inquiry within 2-3 days from the day your order is marked as delivered. If we receive your inquiry regarding the missing order after this timeframe, the carrier will investigate and order replacement will only be granted if the order is confirmed missing by the carrier.
Unfortunately, we only deliver order(s) to a physical address at this time.
Yes, recipient of the parcel will be responsible for the Custom fees and duties, it is determined and imposed by the government and you are required to pay in advance with the law of your country. You will receive a customs documentation from Fedex via email with an invoice.
You may select a shipping address from your address book or enter a new one and check “ship to this address,” select "Add Gift Option" and add a personal message.
Due to how orders are processed, we unfortunately do not support shipping to multiple addresses at this time. If you wish to send items to different addresses, you will need to place the orders separately.
Orders are limited to 3 units per product.
Noble Panacea products can be purchased from our website (noblepanacea.com) and available with our authorized retailers online at:
- Saks Fifth Avenue
If all the information entered is correct and you are still unable to complete the checkout process, it may be due to technical difficulties. Please contact the Noble Panacea Skincare Concierge at CustomerCare@noblepanacea.com or call us at 800-549-1006.
Returns and Payments
At Noble Panacea, we take pride in our skincare and wholeheartedly believe in 100% satisfaction regarding the optimal quality of our products. If for any reason you are dissatisfied with your purchase, received the product damaged, or simply had a change of heart, the item(s) can be returned and accepted for a full refund conceding that a maximum of 3 Active Daily Doses have been used.
You may return the product within 30 days from the date of purchase. Only item(s) purchased from noblepanacea.com may be accepted for a return.
The only exception is the Holiday Season, which has a longer return timeframe. All item(s) purchased from November 1st can be returned until February 1st.
For item(s) purchased with authorized retailers please refer to their return policy.
Please refer to the return policy section on the Noble Panacea website. Log in to your Noble Panacea account or click on the order number in the order confirmation email you received, complete all necessary fields required, and then submit.
In the case where product is damaged, please email a photograph along with return request to CustomerCare@noblepanacea.com. This can also be done through your Noble Panacea account. Please fill out the required fields on the return tab and attach a photo of the product.
You will receive an email once the return items have been received. Once the return has been inspected and approved, a refund will be processed within 15 days from the date of receipt.
Shipping charges incurred at the time of purchase apart from Standard Shipping are non-refundable with the exception of returning an order as a result of an error from Noble Panacea’s side.
If the item is broken or damaged in transit, customers may contact the Noble Panacea Skincare Concierge at 800-549-1006 or email us at CustomerCare@noblepanacea.com with a brief description and photo of the damaged product within 7 days from the delivery of your order. Please return the damaged product to Noble Panacea. Once we receive the return, we will process the replacement, and shipping charges will be reimbursed. The same return procedure still applies. Please refer to our return policy.
If you received a gift with purchase, you must ONLY return the items purchased for your refund to be processed.
If you are exchanging a purchase received as a gift, you may contact the Noble Panacea Skincare Concierge directly and provide the following information:
Please follow the return policy guidelines and attach a photograph of the product. Our Noble Panacea Skincare Concierge will send you a return shipping label. Once the item(s) is received and inspected, you will receive an email with a unique code that can be used for your new purchase. The code is a onetime use and only valid for 30 days from the date of issuance. All exchanges must be equal or higher value.
You will be charged once the order(s) has been successfully submitted via the online checkout process. You will receive a confirmation email for your reference.
Yes, you will be charged tax based on your state and shipping address.
Products and Brand Ethics
No, Noble Panacea is a cruelty-free company and we do not carry out any kind of animal testing to analyze our products nor do we include any ingredients from animal origin
Please consult your Physician if you have any safety concerns.
We value and uphold the transparency of the scientific method at every stage of our R&D activities, from validating our OMVTM efficacy to selecting the most potent active ingredients. We do not believe in myths and hype. Only proven skin health active ingredients that are optimized by our programmed OMVsTM are included in our unique, highly efficacious products for unparalleled results. We conduct the OMVTM release experiments on our products for every batch in order to ensure the same molecular precision quality. The Organic Molecular VesselTM has the ability to optimize protection, preservation, and delivery of ingredients with extreme accuracy and unparalleled release times, maximizing the effectiveness of various skincare active ingredients on the individual molecular level. As a final stage, the efficacy of our products is evaluated and validated by dermatologists, which includes both clinical and consumer tests.
Yes, our products are non-toxic and completely safe. We uphold our ingredient integrity while meticulously crafting our unique formulas. All of our formulas are vegan, cruelty-free, and gluten-free. We have formulated our products with careful consideration, excluding ingredients that could potentially irritate the skin or have questionable safety profiles. All of our formulas are free of sulfates, parabens, silicones, mineral oil, phthalates, petrolatum, formaldehyde, cocamide DEA, propylene glycol, triclosan, myristyl myristate, GMOs, nitrates, artificial colorants, synthetic and natural fragrances, essential oils, paraffin, alcohol, ingredients of animal origin, PEG, and EDTA.
At Noble Panacea, we believe in the gentle yet powerful effects of active natural ingredients as a major key to improving skin health and wellbeing for the best results. We always favor, as well as continuously strive to find, natural solutions for skin needs and concerns that are healthy for both people and the environment; and moreover, enhances the integrity, efficacy, and quality of our formulas. Our scientists do not blindly follow any claims or myths when it comes to ingredient efficacy on skin health. They study and validate each ingredient through experiments, tests, and analysis using the most advanced and sophisticated lab equipment. Only ingredients with verified efficacious performance are included in our formulas.
No, all of our products are 100% fragrance-free.. Whether natural, synthetic, or essential oils, fragrance is a sensitizing ingredient for all skin types. We do not include any ingredients that can be considered toxic or harmful.
Yes, they are. None of our products and/or ingredients are derived from animal products.
All of our ingredients are GMO-free.
No, all of our products are paraben-free.
We use oat kernel extract (avena sativa) in the Vibrant Eye Infusion and Overnight Recharge Cream products. Oats are sometimes listed with wheat, barley, and rye as grains to avoid for a strict gluten-free diet.
Our formulations are preserved with phenoxyethanol. Phenoxyethanol is a globally approved synthetic widely used across the cosmetics industry. Each formulation is packaged into an Active Daily Dose which protects the formulation from any contamination by water, bacteria, or light, further preserving the active ingredients without the need for unnecessary or additional preservatives.
We formulated all of our products to be suitable for all skin types. Our products are also hypo-allergenic and non-comedogenic.
Validity and truth in data underscore our every decision. We value and uphold the transparency of the scientific method at every stage of our R&D activities. Our formulas undergo standard R&D testing to ensure product safety, performance, and efficacy. In addition, all our formulas undergo HRIPT (Human Repeat Insult Patch Test) designed to evaluate and confirm the safety of a product that contacts the body.
All of our research and development as well as product manufacturing adheres to the 12 Principles of Green Chemistry. We use pharmaceutical-grade manufacturing to ensure precision and material purification in our product formulations. Since we are optimizing the cosmetic active ingredient release behavior at the molecular level, it is important to us to ensure that production is done with the highest-grade pharmaceutical quality. We also believe in minimal waste production.
Eliminating Chemical Waste: We strive to achieve as low wastage as possible by managing, reducing, and recycling our wastes for a closed-loop production process.
Sustainable Sourcing: We seek fair trade and sustainable sources for all of our ingredients and raw materials. We do not include ingredients from animal origin and do not test on animals at any stage of our R&D processes.
Eco-Friendly Processes: We use a unique, environmentally sound extraction technology and biodegradable process that includes water reuse and re-purification to create our OMVsTM and formulas that is respectful of both humans and nature. Our OMVsTM are biodegradable, renewable, and edible.
Sustainable Packaging: Good design is forward-thinking aesthetically, functionally, and sustainably. We strongly believe in being proactive with environmental responsibility. Our packaging, is made with biodegradable and recyclable materials, from the exterior box to the Active Daily Doses.
We follow ISO 22716 GMP.
Noble Panacea products are meticulously crafted and produced in the United States of America.
It is not mandatory to have an account to place an order as you can checkout as a guest. However, having an account makes the checkout process more efficient as it securely saves your details, gives you easy access to check order status, and track your order once it ships. It also automatically registers you to our Loyalty Program.
It depends primarily on your skin concerns and skin care objectives. The Brilliant collection is ideal for first sign of skin aging. Concerns such as blemishes, dullness, fine lines, dehydration, puffiness and dark circles around the eye area. The Brilliant collection primarily focuses on preserving and enhancing the youthful while protecting it against environmental aggressors and urban life stress and pollution.
The Absolute collection focuses on repair, rejuvenating, regenerating and diminishing signs of aging. It is ideal for mature skin with skincare concerns such as lines, wrinkles, hyperpigmentation, dullness, sagging skin, loss of volume and firmness, visible pores and uneven, rough texture due to lifestyle, environmental exposure, lack of hydration, long term sun damage and skin imbalances caused by hormonal fluctuations.
Noble Panacea ensures high-powered actives are preserved with the Active Daily Dose packaging system. Both the active ingredients and Organic Molecular Vessels™ are protected and kept intact until the Active Daily Dose is opened, preserving potency for when it is applied onto the skin. It also prevents risk for oxidation, degradation, instability, and bacterial contamination that commonly happens with exposure to air, light, and heat that affects traditional packaging like jars. Each Active Daily Dose is precisely measured to ensure the skin is receiving the correct dosage for the most optimal results.
Additionally, we believe that Noble Panacea is for all, and important to provide products that fit into any lifestyle. The active daily doses are great for travel, with ease of application.
Noble Panacea ensures high-powered ingredients are preserved even without the Active Daily Dose packaging system. Our formulas contain our Organic Molecular Vessel™ technology which protects ingredients and preserves their potency for when it is applied to the skin, maximizing efficacy.
Each Active Daily Dose is precisely measured to ensure the skin is receiving the ideal dosage for the most optimal results. We recommend using each Active Daily Dose within the time they are opened to prevent risk of degradation. Skincare formulations with traditional packaging, like jars, put the product at risk for accelerated oxidation degradation, ingredient destabilization, and bacterial contamination that commonly happens with exposure to air, light and heat.
No, our innovative octagonal white boxes are made of renewable starch-based materials.
Noble Panacea partners with TerraCycle, the leading solutions provider for hard-to-recycle waste, to ensure our Active Daily Doses are 100% nationally recyclable. Shall you decide to participate, you will automatically receive a complimentary envelope with your Noble Panacea order. Email or call our Noble Panacea Skincare Concierge to send you a FedEx return shipping label via email, simply collect all your empty Active Daily Doses in the envelope, affix the shipping label to the front, And drop it off to the nearest FedEx location or call FedEx to arrange a pick-up.
If you decide you don’t need the complimentary envelope and wish to use one of your own, please check the “Opt Out” option to remove the additional envelope from your order.
Our TerraCycle recycling program is available in the US. We are actively working to expand our recycling program to additional countries; please check back for further updates. If you are living internationally and wish to participate in our current TerraCycle recycling program, please contact the Noble Panacea Skincare Concierge (email@example.com) for an international shipping label.
Learn more about our commitment to sustainability.
All Noble Panacea paper carton packaging is recyclable through municipal, curbside recycling. We are currently working on an Active Daily Dose refill program to reuse the Noble Panacea box; please stay tuned for the program launch. The aluminum insert that holds the Active Daily Doses is recyclable in regular municipal recycling streams. The Active Daily Dose packaging is 100% recyclable through our partnership with TerraCycle. Please learn more about our partnerships here. Please responsibly dispose of our packaging.
The Dose Opener is an exclusive offer at noblepanacea.com for every first order to open the Active Daily Doses in a premium, precision skincare ritual. It is available for limited time only and not for retail sale.